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K2
K2PaperLiquid

Returns & Refunds

Fair, transparent refund policy.

Due to the nature of our products, all sales are final unless the product is defective, damaged, or incorrect. Claims are processed within 7 business days.

Last updated: December 3, 2025

Eligible for Return

  • Defective products
  • Damaged during shipping
  • Wrong items received
  • Missing items from order

NOT Eligible

  • Opened or used products
  • Change of mind
  • Customer ordering error
  • Past return window

1. Return Eligibility

Acceptable Return Reasons

We accept returns ONLY in the following circumstances:

Defective Products

Damaged, contaminated, or below quality standards

Report within 48 hours of delivery

Shipping Damage

Visible packaging damage during transit

Report within 24 hours (with photos) of delivery

Wrong Items Shipped

You received a different product than ordered

Report within 48 hours of delivery

Missing Items

Items listed on your order are missing

Report within 48 hours of delivery

Non-Returnable Items

  • Opened or Used Products: Cannot be returned for safety and legal reasons
  • Change of Mind: We do not accept returns due to buyer's remorse
  • Customer Error: Wrong product ordered by customer
  • Expired Return Window: Must be requested within the specified timeframe
  • Improperly Stored Products: Damage due to improper handling by customer

2. Return Process

How to Request a Return

01

Contact Us Immediately

Message us on WhatsApp or Telegram with your order number, product name, and reason.

02

Provide Evidence

Take clear photos of the product, packaging, and any damage.

03

Wait for Approval

Our team reviews your request within 24-48 hours.

04

Receive Return Authorization

If approved, you get an RA number. Do NOT return items without one.

05

Ship the Product Back

Package securely with RA number. Use trackable shipping.

06

Receive Refund or Replacement

Once inspected, we process your refund within 7-14 business days.

Return Shipping

Our Error: We provide a prepaid return label. No cost to you.
Customer Error / Change of Mind: Returns not accepted. All sales are final.

3. Refund Policy

Refund Methods

Original Payment Method

Refunds go to the original payment method used.

Credit/Debit: 5-10 daysBank Transfer: 7-14 daysOther: Up to 14 days

Store Credit (Optional)

Choose store credit for an instant 10% bonus (e.g. €100 refund = €110 credit). No expiration.

What's Refunded

  • Product Price: Full refund of the product price
  • Shipping Fees (Our Error): Original shipping fees refunded if the error was ours
  • Shipping Fees (Customer Error): Non-refundable for customer errors
  • Return Shipping Costs: Deducted from refund if customer is responsible

Partial Refunds

In some cases, we may issue a partial refund:

  • Products returned without original packaging
  • Minor defects that don't affect research use
  • Returns after the standard window (case-by-case)
  • Missing accessories or documentation

4. Replacement Policy

We offer replacements for defective, wrong, damaged, or missing items (subject to availability).

01

Request return authorization as described above

02

Indicate you prefer a replacement instead of refund

03

We check product availability

04

If available, replacement ships within 2-3 business days

05

If unavailable, we offer a full refund or alternative product

Note: Replacements are subject to stock. If the product is unavailable, we'll offer a full refund or equivalent alternative.

5. Damaged or Defective Products

Important: Inspect your package immediately upon delivery. Report any damage within 24 hours with photos.

Required Documentation

  • Clear Photos: Multiple angles of the product and packaging
  • Product Label: Visible product information and batch number
  • Packaging Damage: Photos of any external damage
  • Defect Details: Clear description of the defect
  • Order Information: Order number and date of delivery

6. Order Cancellations

Before Shipment: You may cancel for a full refund if the order hasn't shipped. Contact us immediately with your order number.
After Shipment: Cannot be cancelled. You must follow the return process (subject to our return policy).

7. Chargebacks & Disputes

Important Chargeback Policy

Filing a chargeback without first contacting us is considered fraud and may result in:

  • Immediate account termination
  • Blacklisting from future purchases
  • Legal action to recover costs
  • Reporting to fraud prevention agencies

Please contact us first on WhatsApp or Telegram.

8. Contact Us for Returns

Have questions or need to start a return?

WhatsApp: +1 906-261-3088

Telegram: +1 910 227 9379

Subject Line: Return Request - Order #[Your Order Number]

Response Time: Within 24 hours

Include in Your Message:

  • Order number
  • Product name and quantity
  • Reason for return
  • Photos of product/damage (if applicable)
  • Preferred resolution (refund or replacement)

Quick Summary

Return Window

  • Defective: 48 hours
  • Damaged: 24 hours
  • Wrong item: 48 hours

Refund Time

  • Processing: 7-14 days
  • Credit card: 5-10 days
  • Bank transfer: 7-14 days
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